frequently asked questions
Q: Why should I buy Streamfeeder equipment?
A: There are four areas Streamfeeder excels which separates us from the competition.
Purpose. Our purpose is: “To contribute to the success of our customers by increasing their productivity and revenue streams through automated solutions.” This statement drives every part of our business, from product development to customer service. The best way for us to succeed is to help our customers to succeed.
Product: Utilizing patented technology, we have your solution to precisely separate, singulate and deliver a wide range of materials into various production streams. We have simple, yet robust, and effective automated solutions with unmatched versatility and flexibility.
People: Our people make the difference. By working hard to provide the highest quality products, innovative designs, and unmatched service, all Streamfeeder employees have an active role in striving to exceed our customers expectations.
Presence: Streamfeeder is recognized as an industry leader for providing high quality products and world class customer service through our Global Reseller Network.
Q: How do I purchase Streamfeeder equipment?
A: Streamfeeder equipment is sold through our Global Reseller Network. Please contact Streamfeeder for information on your local reseller.
Q: Does Streamfeeder build custom equipment?
A: Streamfeeder provides systems that are built for specific applications. Solutions are also available for original equipment manufacturers who are looking for Streamfeeder feeding products to integrate to their equipment.
Q: How do I find the right solution for my application?
A: You can obtain application support by calling Streamfeeder directly and speaking to one of our experienced application specialists.
Q: What are your typical delivery times?
A: Our lead times are based on the type of equipment that is purchased. We stock some of our feeders for immediate delivery while other equipment is built to order and are normally shipped within 30 days. A quick call to Streamfeeder will allow you to find the current delivery times.
Q: Where can I go to see Streamfeeder equipment?
A: Streamfeeder and our Global Reseller Network exhibit at trade shows each year. Contact Streamfeeder to hear about upcoming trade shows or visit our Trade Shows page. Another place to see our equipment is at our headquarters in Minneapolis, MN.
Q: How do I purchase parts for existing Streamfeeder equipment?
A: Contact your certified Streamfeeder reseller from whom the equipment was originally purchased. Your reseller will need to know the feeder model, serial number and required Purchase Order information. Feeder model and serial number information is located on either a data plate or graphic on the feeder. Once you have determined the model, refer to that model Product Guide to identify part number information or go to our Technical Literature page to reference our on-line Technical Publications.
Q: How do I get technical support for Streamfeeder equipment?
A: Whether its operator training, technical support or routine preventive maintenance, contact your certified Streamfeeder reseller.
In the event you are unsure of where the equipment was purchased from, please contact Streamfeeder Customer Service at service@streamfeeder.com or (763) 502-0000 Monday through Friday 7am-5pm (CST). By providing us with the model and serial number information, a Streamfeeder Customer Service Representative may refer you to the appropriate Certified Streamfeeder reseller.
